WELCOME TO
THE DESTINY CODE

Top Performers join because they’re done with theory.

They’re tired of being overlooked despite results and are ready to lead with clarity, influence, and strategic power.

Secure my £98 spot

Featured In:

At The Destiny Code you’ll be introduced to the core frameworks that senior leaders use
to navigate complex environments and position themselves for high-level opportunities.

Inside the Leadership Dashboard

Featured In:

PROBLEM SOLVING
  • Learn how leaders navigate high-stakes conversations with clarity and confidence.
COMMUNICATION
  • Learn how to translate your value into language that decision-makers trust and act on.
POSITIONING
  • Learn how strategic leaders secure visibility long before promotion discussions begin.
Secure my £98 spot

STOP GETTING OVERLOOKED

You’re Ready to Lead Your Life with Clarity, Influence, and Strategic Power.

1. The Destiny Code

  1. The Destiny Code (“DC”) is a one-day live online leadership coaching event delivered and provided by COACH HQ Limited (we or us). Our registered office is Office 7, 35-37 Ludgate Hill, London, EC4M 7JN, England. Our company registration number is 06423664 and our VAT registration number is GB 152103070.
  2. You can contact us on telephone number +44 20 8126 4477 or email contact@coachhq.net.
  3. These Terms and Conditions together with your online order for DC make up our agreement with you for the supply by us to you of DC (“Agreement”).
  4. We will provide DC using reasonable skill and care. If you have any query or complaint, please inform us at the earliest opportunity by contacting a member of the team by phone or by emailing contact@coachhq.net.
  5. DC is for business and professional purposes. We are therefore contracting with you as a business customer, and not as a consumer. A business customer is one that buys services mainly for use in connection with their business or profession, even if they are an individual.

2. Fees

  1. All amounts and fees stated or referred to in this Agreement:
    • shall be payable in pounds sterling;
    • are non-cancellable and non-refundable;
    • are inclusive of value-added tax if resident in the UK.
  2. We will provide a VAT invoice if you have requested one when booking DC.

3. Conduct

You confirm that during DC you will conduct yourself in a professional and courteous manner and understand that if you do not, we may terminate your participation in DC without further obligation to you.

4. Confidentiality and Privacy

  1. All parties understand that due to the group work nature of DC, maintaining confidentiality may not be assured. Consequently, you are responsible for deciding what information you choose to disclose.
  2. As a participant, we will hold and store your personal data to:
    • provide DC;
    • take payment for DC;
    • provide details of our other related services to you; and
    • for our internal administration related to you.
  3. For more information on how we process your personal data and your rights, go to our Privacy Notice.
  4. As part of your participation in DC, you are required to have your camera switched on during online sessions. This is a mandatory condition of attendance designed to foster visible participation in DC which contributes to a trusting environment where all attendees can fully engage. Failure to comply without our prior agreement may result in your removal from the session.

5. Intellectual Property

  1. All material relating to DC, whether presented during, before, or after the programme, is protected by copyright, trademarks, and other intellectual property rights.
  2. The intellectual property rights in all such material remain our property and may not be recorded, used, or reproduced in whole or part without our written permission. You agree not, at any time, to do anything that would infringe our intellectual property rights in such materials.
  3. Without limitation to the above, you will not use computers, phones, or any other devices to make visual or auditory recordings or reproductions of any kind in respect of any part of DC.

6. Liability

  1. We do not provide legal, accounting, taxation, business, financial advice, or investment recommendations. Leadership coaching may include strategic guidance on areas such as pricing, business structure, operations, sales, and marketing. However, any such guidance is for information and development purposes only.
  2. We cannot and do not give any assurances or make any guarantees about your ability to get any specific results or financial outcomes from the ideas, information, tools, coaching, and general information provided in DC. We make no promises nor do we give any warranties regarding the results you may or will achieve from DC, including but not limited to future earnings.
  3. Any financial numbers discussed or raised during DC are illustrative of concepts only and should not be relied upon or considered as average earnings, exact earnings, or a promise of actual or future performance or return.
  4. You should not make any financial decisions or take action based on discussions during DC or general information provided by us, which does not take into account or consider your personal objectives, financial situation, and needs. We cannot guarantee that DC will lead to any particular outcome or result.
  5. We shall not be liable for any liability or loss due to actions taken by you as a result of any discussions during DC or general information provided.
  6. Our aggregate liability arising out of or related to DC or this Agreement, whether in contract, tort (including negligence), for breach of statutory duty, and otherwise shall not exceed the amounts actually paid by you for DC.
  7. To the maximum extent permitted by law, we will not be liable to you in any way for:
    • any loss of income, loss of opportunity, loss of business or profits, loss of operation time, loss of revenue, cost of capital, or any indirect or consequential loss or damage; or
    • any event outside of our reasonable control or resulting from us complying with any relevant requirement under any law or regulation to which we are subject.
  8. To the maximum extent permitted by law, any implied terms and warranties are excluded.
  9. Nothing in this Agreement shall be taken to limit or exclude any liability of either party for death or personal injury caused by its negligence, fraud, or any other liability which cannot lawfully be excluded or limited.

7. General

  1. This Agreement is not enforceable by any third party, whether under statute or otherwise.
  2. Should any part of this Agreement be determined by a court to be invalid or unenforceable, the remainder of the Agreement will have full force and effect and shall be unaffected by the severance of the invalid or unenforceable part.
  3. This Agreement may not be varied except through a written agreement of the parties, save that if we need to update these Terms and Conditions, we will send you a notification of the change via email before the change is implemented. For any change that could affect your rights, we will provide two months’ advance notice of such change.
  4. Any notices under this Agreement shall be via e-mail to the address provided by the other party.
  5. This Agreement is the entire agreement between you and us in relation to its subject. No other terms apply. You acknowledge that you have not relied on any statement, promise or representation or assurance or warranty that is not set out in the Agreement.
  6. Unless otherwise agreed in writing, no delay, act, or omission by either party in exercising any right or remedy will be deemed a waiver of that, or any other, right or remedy.

8. Governing Law & Jurisdiction

  1. This Agreement and any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with it or its subject matter or formation shall be governed by and construed in accordance with the law of England and Wales.
  2. Each party irrevocably agrees that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with this Agreement.

 

Privacy Policy

1. Introduction

1.1 We are committed to safeguarding the privacy of our website visitors and service users.

1.2 This policy applies where we are acting as a data controller with respect to the personal data of such persons; in other words, where we determine the purposes and means of the processing of that personal data.

1.3 We use cookies on our website. Insofar as those cookies are not strictly necessary for the provision of our website and services, we will ask you to consent to our use of cookies when you first visit our website.

1.4 In this policy, “we”, “us” and “our” refer to Coach HQ Limited. For more information about us, see Section 14.

2. Credit

2.1 This document was created using a template from Docular (https://seqlegal.com/free-legal-documents/privacy-policy).

3. The personal data that we collect

3.1 In this Section 3 we have set out the general categories of personal data that we process and, in the case of personal data that we did not obtain directly from you, information about the source and specific categories of that data.

3.2 We may process data enabling us to get in touch with you (“contact data“). The contact data may include your name, email address, telephone number, and/or social media account identifiers. You are the source of the contact data. If you log into our website using a social media account, we will obtain elements of the contact data from the relevant social media account provider.

3.3 We may process your website user account data (“account data“). The account data may include your account identifier, name, email address, business name, account creation and modification dates, website settings and marketing preferences. You are the primary source of the account data, although some elements of the account data may be generated by our website. 

3.4 We may process information relating to transactions, including purchases of services, that you enter into with us and/or through our website (“transaction data“). The transaction data may include your name, your contact details, your payment card details (or other payment details) and the transaction details. The source of the transaction data is you and/or our payment services provider.

3.5 We may process information contained in or relating to any communication that you send to us or that we send to you (“communication data“). The communication data may include the communication content and metadata associated with the communication. Our website will generate the metadata associated with communications made using the website contact forms.

3.6 We may process data about your use of our website and services (“usage data“). The usage data may include your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation paths, as well as information about the timing, frequency and pattern of your service use. The source of the usage data is our analytics tracking system.

3.7 We may process data arising from the delivery to you of our coaching services (“coaching data”). This data may include information about yourself and your professional development that you choose to share in the course of our online coaching, testimonials you provide to us, feedback you give us on our services and your posts on our social media platforms. You are the source of this data. If you post on our social media platforms we will obtain the data from the relevant social media account provider. 

4. Purposes of processing and legal bases

4.1 In this Section 4, we have set out the purposes for which we may process personal data and the legal bases of the processing.

4.2 Operations – We may process your personal data for the purposes of operating our website, the processing and fulfilment of orders, providing our services, evaluating our services, generating invoices, bills and other payment-related documentation, and credit control. The legal basis for this processing is our legitimate interests, namely the proper administration of our website, services and business.

4.3 Coaching – We may process coaching data for the purposes of delivering and recording our coaching services. The legal basis for this processing is the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract.

4.4 Promotion – We may process coaching data consisting of testimonials you provide to us, feedback your give us on our services and your posts on our social media platforms for the purposes of promoting our services. We will not attribute your name or other identifier to a testimonial or feed back without your consent. The legal basis for this processing is our legitimate interests, namely promoting our business.

4.5 Publications – We may process account data consisting of your name, business name and/or job role for the purposes of publishing such data in our online coaching sessions, on our website and elsewhere through our services. The legal basis for this processing is the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract.

4.6 Relationships and communications – We may process contact data, account data, transaction data and/or communication data for the purposes of managing our relationships, communicating with you (excluding communicating for the purposes of direct marketing) by email, SMS, post, and/or telephone, providing support services and complaint handling. The legal basis for this processing is our legitimate interests, namely communications with our website visitors and service users, the maintenance of relationships, and the proper administration of our website, services and business.

4.7 Direct marketing – We may process contact data, account data and/or transaction data for the purposes of creating, targeting and sending direct marketing communications by email, SMS and/or post and making contact by telephone for marketing-related purposes. The legal basis for this processing is our legitimate interests, namely promoting our business and communicating marketing messages and offers to our website visitors and service users.

4.8 Research and analysis – We may process usage data and/or transaction data for the purposes of researching and analysing the use of our website and services, as well as researching and analysing other interactions with our business. The legal basis for this processing is our legitimate interests, namely monitoring, supporting, improving and securing our website, services and business generally.

4.9 Record keeping – We may process your personal data for the purposes of creating and maintaining our databases, back-up copies of our databases and our business records generally. The legal basis for this processing is our legitimate interests, namely ensuring that we have access to all the information we need to properly and efficiently run our business in accordance with this policy.

4.10 Security – We may process your personal data for the purposes of security and the prevention of fraud and other criminal activity. The legal basis of this processing is our legitimate interests, namely the protection of our website, services and business, and the protection of others.

4.11 Insurance and risk management – We may process your personal data where necessary for the purposes of obtaining or maintaining insurance coverage, managing risks and/or obtaining professional advice. The legal basis for this processing is our legitimate interests, namely the proper protection of our business against risks.

4.12 Legal claims – We may process your personal data where necessary for the establishment, exercise or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure. The legal basis for this processing is our legitimate interests, namely the protection and assertion of our legal rights, your legal rights and the legal rights of others.

4.13 Legal compliance and vital interests – We may also process your personal data where such processing is necessary for compliance with a legal obligation to which we are subject or in order to protect your vital interests or the vital interests of another natural person.

 

5. Providing your personal data to others

5.1 We may disclose your personal data to our insurers and/or professional advisers insofar as reasonably necessary for the purposes of obtaining or maintaining insurance coverage, managing risks, obtaining professional advice.

5.2 Your personal data held in our website database will be stored on the servers of our hosting services providers identified at https://wpengine.com .

5.3 We may disclose the personal data category or categories specified at Coach HQ Service Providers to our suppliers or subcontractors identified there insofar as reasonably necessary for the purposes specified there.

5.4 Financial transactions relating to our website and services are handled by our payment services providers, Hubspot. We will share transaction data with our payment services providers only to the extent necessary for the purposes of processing your payments, refunding such payments and dealing with complaints and queries relating to such payments and refunds. You can find information about the payment services providers’ privacy policies and practices at https://legal.hubspot.com/privacy-policy.

5.5 In addition to the specific disclosures of personal data set out in this Section 5, we may disclose your personal data where such disclosure is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person. We may also disclose your personal data where such disclosure is necessary for the establishment, exercise, or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure.

6. International transfers of your personal data

 

6.1 In this Section 6, we provide information about the circumstances in which your personal data may be transferred to a third country under UK and/or EU data protection law.

6.2 We may transfer your personal data from the European Economic Area (EEA) to the UK and process that personal data in the UK for the purposes set out in this policy, and may permit our suppliers and subcontractors to do so, during any period with respect to which the UK is not treated as a third country under EU data protection law or benefits from an adequacy decision under EU data protection law; and we may transfer your personal data from the UK to the EEA and process that personal data in the EEA for the purposes set out in this policy, and may permit our suppliers and subcontractors to do so, during any period with respect to which EEA states are not treated as third countries under UK data protection law or benefit from adequacy regulations under UK data protection law.

6.3 The hosting facilities for our website are situated in the EU. The competent data protection authorities have made an adequacy determination with respect to the data protection laws of the EEA. 

6.4 Our suppliers and subcontractors are situated in the countries specified at Coach HQ Service Providers. Transfers to each of these countries will be protected by appropriate safeguards, as specified at the link. 

6.5 You acknowledge that personal data that you submit for publication through our website or services may be available, via the internet, around the world. We cannot prevent the use (or misuse) of such personal data by others.

7. Retaining and deleting personal data

7.1 This Section 7 sets out our data retention policies and procedures, which are designed to help ensure that we comply with our legal obligations in relation to the retention and deletion of personal data.

7.2 Personal data that we process for any purpose or purposes shall not be kept for longer than is necessary for that purpose or those purposes.

7.3 We will retain your personal data as follows:

(a) contact data will be retained for a minimum period of 2 years following the date of the most recent contact between you and us, and for a maximum period of 3 years following that date;

(b) account data will be retained for a minimum period of 6 years following the date of closure of the relevant account, and for a maximum period of 7 years following that date;

(c) transaction data will be retained for a minimum period of 6 years following the date of the transaction, and for a maximum period of 7 years following that date;

(d) communication data will be retained for a minimum period of 2 years following the date of the communication in question, and for a maximum period of 3 years following that date;

(e) usage data will be retained for 26 months following the date of collection; and

(f) coaching data will be retained for a minimum period of 3 years following the later of the last coaching session and termination of our agreement with you, and for a maximum period of 6 years following  that date. However, recordings of online coaching are retained for 90 days.

7.4 Notwithstanding the other provisions of this Section 7, we may retain your personal data where such retention is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person.

8. Your rights

8.1 In this Section 8, we have listed the rights that you have under data protection law.

8.2 Your principal rights under data protection law are:

(a) the right to access – you can ask for copies of your personal data;

(b) the right to rectification – you can ask us to rectify inaccurate personal data and to complete incomplete personal data;

(c) the right to erasure – you can ask us to erase your personal data;

(d) the right to restrict processing – you can ask us to restrict the processing of your personal data;

(e) the right to object to processing – you can object to the processing of your personal data;

(f) the right to data portability – you can ask that we transfer your personal data to another organisation or to you;

(g) the right to complain to a supervisory authority – you can complain about our processing of your personal data; and

(h) the right to withdraw consent – to the extent that the legal basis of our processing of your personal data is consent, you can withdraw that consent.

8.3 These rights are subject to certain limitations and exceptions. You can learn more about the rights of data subjects by visiting: https://edpb.europa.eu/our-work-tools/general-guidance/gdpr-guidelines-recommendations-best-practices_en and https://ico.org.uk/for-organisations/guide-to-data-protection/guide-to-the-general-data-protection-regulation-gdpr/individual-rights/.

8.4 You may exercise any of your rights in relation to your personal data by written notice to us, using the contact details set out below.

9. About cookies

9.1 A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server.

9.2 Cookies may be either “persistent” cookies or “session” cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiry date, unless deleted by the user before the expiry date; a session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.

9.3 Cookies may not contain any information that personally identifies a user, but personal data that we store about you may be linked to the information stored in and obtained from cookies.

10. Cookies that we use

10.1 We use cookies for the following purposes:

(a) authentication and status – we use cookies to identify you when you visit our website and as you navigate our website, and to help us determine if you are logged into our website (cookies used for this purpose are: wordpress_logged_in_[hash], wordpress_[hash]);

(b) personalisation – we use cookies to store information about your preferences and to personalise our website for you (cookies used for this purpose are: messagesUtk, intercom-id-[app_id], wp-wpml_current_language);

(c) security – we use cookies as an element of the security measures used to protect user accounts, including preventing fraudulent use of login credentials, and to protect our website and services generally (cookies used for this purpose are: _cf_bm, cf_clearance);

(d) advertising – we use cookies to help us to display advertisements that will be relevant to you (cookies used for this purpose are: fbp, _gcl_au, IDE);

(e) analysis – we use cookies to help us to analyse the use and performance of our website and services (cookies used for this purpose are: _ga, _gid, __hstc); and

(f) cookie consent – we use cookies to store your preferences in relation to the use of cookies more generally (cookies used for this purpose are: CookieConsent).

11. Cookies used by our service providers

11.1 Our service providers use cookies and those cookies may be stored on your computer when you visit our website.

11.2 We use Google Analytics 4 to measure how visitors navigate the site and spot broken pages. This service uses cookies for performance & analytics. You can view the privacy policy of this service provider at https://policies.google.com/privacy. The relevant cookies are: _ga, _ga_<container-id>, _gid, _gat [cookie names].

11.3 We use Meta Ads (Facebook Pixel / CAPI) to show retargeted adverts on Facebook / Instagram and track ad conversions. This service uses cookies for advertising & targeting. You can view the privacy policy of this service provider at https://www.facebook.com/policy.php. The relevant cookies are: _fbp, fr .

11.4 We use HubSpot to send marketing emails, power site forms and analyse engagement. This service uses cookies for analytics & marketing automation. You can view the privacy policy of this service provider at https://legal.hubspot.com/privacy-policy. The relevant cookies are: __hstc, hubspotutk, __hssc, __hssrc .

11.5 We use Stripe to process card payments securely and prevent fraud. This service uses cookies for essential payment & fraud-prevention. You can view the privacy policy of this service provider at https://stripe.com/privacy. The relevant cookies are: __stripe_mid, __stripe_sid, 

11.6 We use Cloudflare to serve the site via a global CDN and block malicious traffic. This service uses cookies for strictly-necessary security & load-balancing. You can view the privacy policy of this service provider at https://www.cloudflare.com/privacypolicy. The relevant cookies are: __cf_bm, cf_clearance

12. Managing cookies

12.1 Most browsers allow you to refuse to accept cookies and to delete cookies. The methods for doing so vary from browser to browser and from version to version. You can obtain up-to-date information about managing cookies via these links:

(a) https://support.google.com/chrome/answer/95647 (Chrome);

(b) https://support.mozilla.org/en-US/products/firefox/privacy-and-security (Firefox);

(c) https://help.opera.com/en/latest/security-and-privacy/ (Opera);

(d) https://support.apple.com/en-gb/guide/safari/welcome/mac (Safari); and

(e) https://support.microsoft.com/en-gb/windows/microsoft-edge-browsing-data-and-privacy-bb8174ba-9d73-dcf2-9b4a-c582b4e640dd (Edge).

12.2 Blocking all cookies will have a negative impact upon the usability of many websites.

12.3 If you block cookies, you will not be able to use all the features on our website.

13. Amendments

13.1 We may update this policy from time to time by publishing a new version on our website.

13.2 You should check this page occasionally to ensure you are happy with any changes to this policy.

13.3 We may notify you of significant changes to this policy.

14. Our details

14.1 This website is owned and operated by Coach HQ Limited.

14.2 We are registered in England and Wales under registration number 06423664, and our registered office is at Office 7 35-37, Ludgate Hill, London, England, EC4M 7JN.

14.3 You can contact us:

(a) by telephone, on +442081264477; or

(b) by email, using contact@coachhq.net.

15. Representative

15.1 Our representative within the UK with respect to our obligations under data protection law is Anna Garcia and you can contact our representative by contact@coachhq.net