a) Relationship Coaching (“RC”) is a group relationship coaching webinar, which is delivered online, and provided by COACH HQ (we or us). You can contact us at our address: Office 7, 35-37 Ludgate Hill, London, EC4M 7JN, England, telephone number +44 20 8126 4477 or email contact@coachhq.net. Our company registration number 06423664 and our VAT registration number is GB 152103070.

b) These Terms and Conditions together with the Application overleaf make up our agreement with you (“Agreement”). 

c) We will provide RC using reasonable skill and care. If you have any query or complaint, please inform us at the earliest opportunity by speaking to a member of the crew or emailing contact@coachhq.n.

d) We are contracting with you as a business customer, and not as a consumer.  A business customer is one that buys services mainly for use in connection with your business or profession, even if you are an individual.  

• we may, on no less than 3 days’ notice to you and without liability to you, disable your access to all or part of the RC and we shall be under no obligation to provide the RC while any payments are in arrears; and
• interest shall accrue on a daily basis on such due amounts at an annual rate equal to 3% over the then current base lending rate of [Barclays Bank PLC] in the UK from time to time, commencing on the due date and continuing until fully paid, whether before or after judgment.

e) All amounts and fees stated or referred to in this Agreement:

• shall be payable in pounds sterling;
• are non-cancellable and non-refundable;
• are inclusive of value added tax  If resident in the UK. 

This Agreement shall start on the date set out in the Application (the “Commencement Date”) and shall continue from month to month until cancelled by either party.  Your access to the RC will be valid whilst your payments are up to date. A minimum of 40 sessions will run annually. There are no refunds for any sessions missed, cancelled, re- arranged, unused or not completed within this period. Whilst we endeavour to ensure RC runs to plan, sometimes factors outside our control requires us

to change or cancel scheduled dates, time, and hours. If such changes become necessary, we will provide you with as much notice as possible.

Either party can cancel this Agreement by providing the other party with no less than one calendar month’s written notice, in which case this Agreement shall terminate upon the expiry of the next full monthly cycle of the RC and payment for that final monthly cycle must be made in full.

a) All parties acknowledge the collaborative essence of the group executive coaching sessions. All Parties understands that maintaining confidentiality may not be assured. Consequently, you are responsible for what you choose to disclose.

b) As a participant we will hold and store your personal data to (i) provide RC, (ii) take payment for RC, (iii) provide detail of our other services to you and (iv) for our internal administration related to you.

c) For more information on how we process your personal data, and your rights go to http://coachhq.net/privacy-notice.

a) All material relating to RC, whether presented during, before or after the programme, is protected by copyright, trademarks and other intellectual property rights.
The intellectual property rights in all such material remains our property and may not be recorded, used or reproduced in whole or part without our written permission. You agree not, at any time, to do anything that would infringe the intellectual property rights in such materials.

b) Without limitation to the above, you will not use computers, phones or any other devices to make visual or auditory recordings or reproductions of any kind in respect of any part of RC.

You agree and acknowledge that:

a)  We do not provide legal, accounting, taxation, business, financial advice, or investment recommendations. Business advice includes but is not limited to advice on pricing, structure, processes, sales, marketing or any other advice falling under the category of business advice; 

b)  We cannot and do not give any assurances or make any guarantees about your ability to get results or earn money from ideas, information, tools, coaching and general information provided in RC. We make no promises nor give any warranties regarding the results you may or will achieve from RC including and in particular future earnings.

c)  Any financial numbers discussed or raised during RC are illustrative of concepts only and should not be relied upon or considered as average earnings, exact earnings or promise of actual or future performance or return;

d)  you should not make any financial decisions or take action based on discussions during the RC or general information provided by us which does not take into account nor has any consideration regarding your personal objectives, financial situation and needs. We cannot guarantee that RC will lead to any particular outcome or result;

e)  We shall not be liable for any loss due to actions taken by you as a result of any discussions during the RC or general information provided;

f)  our aggregate liability arising out of or related to RC or this Agreement, whether in contract, tort (including negligence), for breach of statutory duty and otherwise shall not exceed the amounts actually paid by you for RC;

g)  to the maximum extent permitted by law, we will not be liable to you in any way for:

• any loss of income, loss of opportunity, loss of business or profits, loss of operation time, loss of revenue, cost of capital or any indirect or consequential loss or damage; or
• any event outside of our reasonable control or resulting from us complying with any relevant requirement under any law or regulation to which we are subject;

h)  to the maximum extent permitted by law, any implied terms and warranties are excluded.

i) Nothing in this Agreement shall be taken to limit or exclude any liability of either party for death or personal injury caused by its negligence, fraud or any other liability which cannot lawfully be excluded or limited.

a)  This Agreement is not enforceable by any third party whether under statue or otherwise.

b)  Should any part of this Agreement be determined by a court to be invalid or unenforceable, the remainder of the Agreement will have full force and effect and shall be unaffected by the severance.

c)  This Agreement may not be varied except through written agreement of the parties, save that if we need to update these Terms and Conditions, we will send you a notification of the change via email before the change is implemented.  For any change that could affect your rights, we will provide two months advance notice of such change. 

d)  Any notices under this Agreement shall be via e-mail or in writing to the address provided by the other party.

e)  This Agreement is the entire agreement between the parties in relation to its subject. No other terms apply.

f)  Unless otherwise agreed in writing, no delay, act, or omission by either party in exercising any right or remedy will be deemed a waiver of that, or any other, right or remedy.

2.  Governing Law & Jurisdiction:

a)  This Agreement and any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with it or its subject matter or formation shall be governed by and construed in accordance with the law of England and Wales.

b)  Each party irrevocably agrees that the courts of England and Wales shall have jurisdiction to settle any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with this Agreement or its subject matter or formation.

We keep our privacy notice under regular review. This privacy notice was last updated on 28th March 2025.