a) The Destiny Code (“DC”) is a Business 1-day Live Event delivered and provided by COACH HQ (we or us). You can contact us at our address: Office 7, 35-37 Ludgate Hill, London, EC4M 7JN, England, telephone number +44 20 8126 4477 or email contact@coachhq.net. Our company registration number is 06423664, and our VAT registration number is GB 152103070. 

b) These Terms and Conditions together with the Application overleaf make up our agreement with you (“Agreement”). 

c) We will provide DC using reasonable skill and care. If you have any query or complaint, please inform us at the earliest opportunity by contacting a member of the team by phone or by emailing contact@coachhq.net. 

d) We are contracting with you as a business customer, and not as a consumer. A business customer is one that buys services mainly for use in connection with your business or profession, even if you are an individual.

2. Fees: 

a) All amounts and fees stated or referred to in this Agreement: 

• shall be payable in pounds sterling; 
• are non-cancellable and non-refundable; 
• are inclusive of value-added tax if resident in the UK.

3. Cancellation:

a) If you have entered into this Agreement remotely, such as online or by telephone, you have a right to cancel this Agreement. This clause 3 does not apply if you have entered into this Agreement at one of our face-to-face events.

b) You may withdraw an offer to enter into an Agreement at any time before the Agreement is made. If you have a right to cancel this Agreement under clause a, you may cancel this Agreement within 14 days of the date this Agreement is made, subject to clause c. You don’t have to give any reason for the withdrawal or cancellation.

c) You agree that if our event is due to occur before the 14 days have expired, we may begin the provision of services before the expiry of the 14 days to deliver our event and: • If the services are partially or fully performed, you will lose the right to cancel referred to in clause b.

d) In order to withdraw an offer to enter into the Agreement or cancel the Agreement on the basis described in this clause 3, you must inform us of your decision to withdraw or cancel (as the case may be). You may inform us by means of any clear statement setting out the decision. You may do so at contact@coachhq.net. To meet the cancellation deadline, it is sufficient for you to send us communication concerning the exercise of the right to cancel before the cancellation period has expired.

e) If you withdraw an offer to enter into the Agreement or cancel the Agreement on the basis described in this clause 3, you will receive a full refund of any amount you paid to us in respect of the Agreement, except as specified in clause c.

f) We will refund money using the same method used to make the payment unless you have expressly agreed otherwise. In any case, you will not incur any fees as a result of the refund.

g) We will process the refund due to you as a result of a cancellation on the basis described in this clause 3 without undue delay and, in any case, within the period of 14 days after the day on which we are informed of the cancellation.

h) Except as set out above in this clause 3, payments are not refundable. 

4. Confidentiality and Privacy: 

a) All parties understand that maintaining confidentiality may not be assured. Consequently, you are responsible for what you choose to disclose. 

b) As a participant, we will hold and store your personal data to: 

• Provide DC. 
• Take payment for DC. 
• Provide details of our other services to you. 
• For our internal administration related to you. 

c) For more information on how we process your personal data and your rights, go to Privacy Notice below. 

d) As part of your participation, you are required to have your camera switched on during online sessions. This is a mandatory condition of attendance designed to foster  visible participation which contributes to a confidential and trusting environment where all attendees can fully engage. Failure to comply without prior notice, may result in removal from the session.

5. Intellectual Property 

a) All material relating to DC, whether presented during, before, or after the programme, is protected by copyright, trademarks, and other intellectual property rights. 

b) The intellectual property rights in all such material remain our property and may not be recorded, used, or reproduced in whole or part without our written permission. You agree not, at any time, to do anything that would infringe the intellectual property rights in such materials. 

c) Without limitation to the above, you will not use computers, phones, or any other devices to make visual or auditory recordings or reproductions of any kind in respect of any part of DC.

6. Liability 

You agree and acknowledge that: 

a) We do not provide legal, accounting, taxation, business, financial advice, or investment recommendations. Business advice includes but is not limited to advice on pricing, structure, processes, sales, marketing, or any other advice falling under the category of business advice. 

b) We cannot and do not give any assurances or make any guarantees about your ability to get results or earn money from ideas, information, tools, coaching, and general information provided in DC. We make no promises nor give any warranties regarding the results you may or will achieve from DC, including, in particular, future earnings. 

c) Any financial numbers discussed or raised during DC are illustrative of concepts only and should not be relied upon or considered as average earnings, exact earnings, or a promise of actual or future performance or return. 

d) You should not make any financial decisions or take action based on discussions during DC or general information provided by us, which does not take into account nor has any consideration regarding your personal objectives, financial situation, and needs. We cannot guarantee that DC will lead to any particular outcome or result.

e) We shall not be liable for any loss due to actions taken by you as a result of any discussions during DC or general information provided. 

f) Our aggregate liability arising out of or related to DC or this Agreement, whether in contract, tort (including negligence), for breach of statutory duty, and otherwise shall not exceed the amounts actually paid by you for DC. 

g) To the maximum extent permitted by law, we will not be liable to you in any way for: 

• Any loss of income, loss of opportunity, loss of business or profits, loss of operation time, loss of revenue, cost of capital, or any indirect or consequential loss or damage.
• Any event outside of our reasonable control or resulting from us complying with any relevant requirement under any law or regulation to which we are subject. 

h) To the maximum extent permitted by law, any implied terms and warranties are excluded. 

i) Nothing in this Agreement shall be taken to limit or exclude any liability of either party for death or personal injury caused by its negligence, fraud, or any other liability which cannot lawfully be excluded or limited.

7. General 

a) This Agreement is not enforceable by any third party, whether under statute or otherwise. 

b) Should any part of this Agreement be determined by a court to be invalid or unenforceable, the remainder of the Agreement will have full force and effect and shall be unaffected by the severance. 

c) This Agreement may not be varied except through a written agreement of the parties, save that if we need to update these Terms and Conditions, we will send you a notification of the change via email before the change is implemented. For any change that could affect your rights, we will provide two months’ advance notice of such change. 

d) Any notices under this Agreement shall be via e-mail or in writing to the address provided by the other party. 

e) This Agreement is the entire agreement between the parties in relation to its subject. No other terms apply. 

f) Unless otherwise agreed in writing, no delay, act, or omission by either party in exercising any right or remedy will be deemed a waiver of that, or any other, right or remedy.

8. Governing Law & Jurisdiction: 

a) This Agreement and any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with it or its subject matter or formation shall be governed by and construed in accordance with the law of England and Wales.

b) Each party irrevocably agrees that the courts of England and Wales shall have jurisdiction to settle any dispute or claim arising out of or in connection with this Agreement. We keep our privacy notice under regular review. This privacy notice was last updated on 29th May 2025.